FAQ

Frequently asked questions about Barmer benefits

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Cover and benefits

Yes. Barmer covers you for all medically necessary healthcare services and treatments. This includes healthcare at doctors, specialists, approved therapists, hospitals, basic dental care, prescription medication and more. If you need healthcare, there is always a service or treatment available to you.
Yes. If you’re insured with Barmer, you’ll receive many additional benefits that are not normally provided under public health insurance. These include access to leading treatments, faster appointments with specialists, free medical advice via telephone as well as modern, digital apps and online services. For more information on how to get the most out of your health insurance, visit our webpage Barmer Benefits, call our English Service Hotline or visit us in person at a Barmer service point. We are always happy to assist you.

Yes, when the prescription is pink or yellow. Barmer covers all medication that doctors prescribe as medically necessary. Prescriptions come in the colours pink, blue, green and sometimes yellow. The colour determines who will pay for the medication and how long the prescription is valid. Pink prescriptions are covered by public health insurance and are mostly valid for 28 days. Yellow prescriptions are covered, too, but are only valid for 7 days. Green and blue prescriptions are not covered. In Germany, statutory co-payments between 5 and 10 euro per package are charged for medication on pink or yellow prescriptions.

Prescriptions and pharmacies in Germany

When visiting a doctor, you may receive a prescription for medication. There are different kinds of prescriptions in Germany. Prescriptions typically come in the colors green, yellow and blue.

Yes. Barmer covers the full costs for all officially recommended vaccinations in Germany. In addition, Barmer also reimburses 100% of the costs for travel vaccinations that are not normally covered under public health insurance. This way, you’ll have even more money to enjoy for your vacation. As a BARMER member, you can find out what travel vaccinations are recommended by calling our free BARMER Teledoktor on 0800 333 560.

Yes. Barmer covers the costs for therapeutic treatments prescribed by a doctor. However, you are required to make a statutory co-payment of 10% of the cost of these treatments and an additional 10 euro per prescription. Therapeutic treatments include physiotherapeutic treatments and occupational, voice, speech and language therapies, podiatry therapy for diabetic foot syndrome as well as nutritional therapy for rare metabolic diseases.

You need therapeutic treatments over a long period of time?

The legislator has created regulations on this topic in the so-called Heilmittel-Richtlinie (Therapeutic Products Directive). The regulation specifies the maximum amount of treatment that can be prescribed in a regular case (the so-called "Regelfall"). If the amount of prescribed treatment is not sufficient because of serious and permanent damage to health, a long-term need for therapeutic treatments can be recognized under certain conditions.

There are two diagnosis lists that include the respective serious diagnoses:

Diagnosis list of the "Heilmittel-Richtlinie"List of special prescription cases

Examples:

  • Chronic rheumatic inflammatory disease of
    the joints in childhood
  • Lymphoedema from stage II
  • Paraparesis (incomplete paralysis) and
    paraplegia

Examples:

  • Multiple sclerosis
  • Post-stroke condition (limited to a maximum of
    one year after the acute event)
  • Scoliosis (under certain conditions)

If your diagnosis is included in one of the diagnosis lists and other additional conditions are met, the requirements for a longer-term or long-term need for therapeutic treatment are fulfilled. In this case, Barmer does not require any application.

What if my diagnosis is not included in the lists?

If your doctor has diagnosed you with a serious health condition and long-term impairment lasting longer than one year, you can apply to Barmer for the individual approval of a long-term therapeutic treatment requirement.

Please submit the following documents to us for the assessment of your application:

  • Your application in free form and
  • A copy of the medical prescription with medical justification.
  • If available, further medical documents such as hospital reports, medical findings.

We may obtain a neutral expert opinion from the "Medizinische Dienst" (Medical Advisory Service) to review your application. If the requirements for a long-term therapeutic treatment are met, your application will be approved. 

If the requirements are not met, you will receive a written rejection, which you should also submit to your doctor. This rejection does not mean that your doctor is no longer allowed to prescribe therapeutic treatments. The doctor can, for example, continue a medically necessary treatment beyond the "orientierende Behandlungsmenge" (indicative treatment quantity).

People with statutory health insurance should always receive medically necessary therapeutic treatment. Exclusion only applies if the doctor determines that the prescription is not economical. This would be the case, for example, if the treatment objective can also be achieved with medical aids, medication or personal measures, taking into account the respective therapy risks – for example, through self-exercise programs, sporting activities or a change in lifestyle. The doctor decides on this in each individual case as part of their therapeutic responsibility.

Yes. You can receive psychotherapy easily and free of charge via your e-health card, but your therapist needs to be registered within the public health insurance system.

The Barmer Doctor Finder is a good place to start when looking for an approved psychotherapist in your area – especially one who speaks your preferred language.

On the website of the Kassenärztliche Bundesvereinigung (National Association of Statutory Health Insurance Physicians), you can also search for psychotherapists in your area. You can find all approved psychotherapists under the heading “Tipps zur Online-Arztsuche: So finden Sie Ihren Arzt oder Psychotherapeuten”. Please note that this website is only available in German.

You can also receive telephone support to find a psychotherapist by calling the special appointment service hotline of the Kassenärztliche Bundesvereinigung. You can reach this service at the nationwide number 116117 or at www.116117.de. Agents on this special hotline will try to support you in English, but the menu choices given at the beginning of the call are only in German.

In Germany, professional dental cleaning is not covered by public health insurance. However, with the Barmer Bonus Program, you can earn cash subsidies of up to 150 euro each year, which you can use to cover the costs for this service. For pregnant women, we cover the full costs of one professional dental cleaning. Barmer also covers the full costs for tartar removal once a year as part of your preventive dental care.

Barmer-App and Meine Barmer

Your personal online service centre. With the Barmer-App and Meine Barmer, you can easily manage your health insurance online – quickly and securely from wherever you are in the world. You can access the Meine Barmer online service centre directly from the Barmer website – or via the Barmer-App from a mobile device. As a registered user of our online service centre, you can:

  • Fill out and download applications and certificates digitally
  • Update personal data
  • Receive reminder services for preventive medical checkups and vaccinations
  • Use your personal online mailbox for secure, digital communication with us
  • Submit sick notes and keep track of sickness benefit payments
  • Stay informed about the processing status of your maternity pay
  • Enjoy attractive online courses and apps for your health
  • Access many other digital services and apps for Barmer members

Would you like to know more? Simply contact us for further support. 

You only need to register once – for either the Barmer-App or Meine Barmer. Your username and password can be used for all Barmer online services and digital offers. Currently, the registration process for our online services is only available in German. If you require further support, our English Service Hotline is available on 0800 333 0060 (from abroad, +49 202 568 333 0060) – our customer service advisors are always happy to assist you.

* On weekdays from 8:01 PM to 6:59 AM, weekends and national public holidays, our telephone hotline is operated by our partner asf gmbh. The company’s team is specially trained in matters surrounding social insurance. We have specifically chosen them to ensure that you receive the best service possible outside of our business hours. The protection of your data is of course ensured.

Ein Telefonhörer

Need more help?

For further information simply call our English Service Hotline on 0800 333 0060* (and +49 202 568 333 0060* from abroad).